Terms and Conditions

1.     Definitions

1.1.    Company refers to Giraffe London Ltd, trading as Giraffe Translations (registered address: 8b Accommodation Road, Golders Green, London NW11 8ED)

1.2.    Services are translation, interpreting or any other services that are provided by the Company

1.3.    The Client is the party instructing the Company to provide the Services

1.4.    A Certificate of Accuracy is a certificate provided by the translator or by the Company on behalf of the translator to certify the accuracy and faithfulness of the translation

1.5.    Door-to-door means from the usual place of residence of an interpreter to the interpreting venue and return

2.     Fees

2.1.    Translation

2.1.1.   The Company normally quotes translation fees per 1000 words of source text. If the calculation of the source word-count is not possible, the Company will quote fees per 1000 words of the target text.

2.1.2.   Translations provided by the Company are subject to a Minimum Charge if the text contains 500 words or less.

2.1.3.   If the Client requires the translation urgently, the Company will apply a surcharge of between 10% and 25%.

2.1.4.   If the translation is of a complex or technical nature, the Company will apply a surcharge of between 10% and 25%.

2.1.5.   If the Client requires a Certificate of Accuracy, the Company will apply an additional charge of £15.00.

2.1.6.   If the Client requires a document to be sworn before a Solicitor or a Notary, the Company will provide a quotation for the fees for such services upon request.

2.2.    Interpreting

2.2.1.   The Company provides the Services of an interpreter per hour of interpreting, traveling or waiting time.

2.2.2.   All interpreting assignments are subject to a minimum booking time of 2 hours.

2.2.3.   Interpreting services provided on Saturdays, Sundays or Public Holidays will incur a surcharge of 50%.

2.2.4.   Travel expenses are charged additionally as per receipts of public transport. If an interpreter travels by his/her own vehicle, travel expenses are charged at the rate of 45p per mile for the return journey between the usual place of residence of the interpreter and the interpreting venue.

3.     Payments

3.1.    Payments shall be made by the Client within 30 days of the date of the Company’s invoice.

3.2.    The Company reserves the right to charge the Client interest on overdue invoices on a daily basis at the rate of 8% over the base rate of the Bank of England.

4.     Cancellation

4.1.    Translation

4.1.1.   The Client may cancel a translation assignment before the translator starts the job at no charge.

4.1.2.   If the Client cancels a translation assignment after the translator begins the job, the Company will charge the Client for the number of words translated up to that time (at the agreed rate).

4.2.    Interpreting

4.2.1.   The Client may cancel an interpreting assignment with two or more clear working days notice at no charge.

4.2.2.   If the Client cancels an interpreting assignment with less than two clear working days notice, the Company will charge the Client for the full fees on the basis of the original booking.

4.3.    Cancellation notice must be given to the Company in writing by E-mail or Fax.

5.     Obligations

5.1.    The Company will endeavour to ensure that it provides the Client with an adequately qualified translator/interpreter for the Services required.

5.2.    The Client will endeavour to ensure that he/she provides the Company with full and accurate information regarding the Services required (e.g., purpose, time, place, etc.).

6.     Confidentiality

6.1.    Both the Company and the Client will take reasonable precautions to ensure that all confidential information, either oral or written, remain confidential.

7.     Non-Solicitation

7.1.    During the provision of the Services or for a period of six months thereafter, the Client shall not solicit translators/interpreters who have been engaged in the provision of the Services.

8.     Jurisdiction

8.1.    These Terms and Conditions and any contracts between the Company and the Client shall be governed by and construed in accordance with the laws of England and Wales and shall be subject to the jurisdiction of the English Courts.